Careers

Job Description

Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them.

Responsibilities:

• Acts as the customers’ first point of contact with the Bank, by serving the customers’ total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch.
• Responsible for a broad range of basic to moderate activities in the branch including new account sales, customer service and referral generation.
• Process transactions: deposits & loan transactions, account transfers, money orders, and cashier checks, etc. accurately and according to established guidelines.
• Supports the Bank’s sales objectives and campaigns by selling and cross-selling Bank products and services.
• Assists the branch management with day-to-day transactions (including but not limited to approving transactions, preparing reports, etc.)
• Opens and maintains deposit accounts and electronic products offered by the Bank.
• Educate and offer personal and business customers on the use of interactive tellers, personal and business online banking, mobile banking, as well as remote deposit, wire transfers, and ACH origination services.
• Actively promotes the branch office by making sales calls, assisting in outreach events and community involvement.
• Treat all transactions with complete confidentiality.
• Verifies customer information by following the bank’s Customer Information Program, Customer Due Diligence, and USA Patriot Act according to FNB BSA policies.
• Additional related duties may be assigned as appropriate for the branch.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, and written communication skills.
• Relationship building, collaboration and teamwork – plus – problem solving skills.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialist team member(s).
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Bilingual – desired.

Qualifications

• High school diploma or GED
• 2-3 years of customer service and professional experience
• 1-2 years banking experience preferred, but not required
• Valid Driver’s License
• Ability to work in a fast-paced environment

Physical Demands

• Ability to stand and /or sit for extended periods of time.

First Nebraska Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, physical or mental disability, or status as a protected veteran.

To apply, please see our Application Information section.

Job Description

Provide outstanding customer service to bank clients using First Nebraska Bank’s interactive teller machines. This position requires individuals who enjoy people and technology. Primary responsibilities include handling routine financial transactions and assisting customers with ongoing account support.

Responsibilities:

• Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
• Conduct video face-to-face conversations with clients as they conduct bank transactions including deposits, withdrawals, account transfers, advances, loan payments, etc.
• Answer bank telephones and direct customer inquiries to the proper personnel and follow up with customer inquiries, if needed.
• Assist with online banking and mobile banking inquiries.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, and written communication skills.
• Excellent telephone and interpersonal skills.
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Good problem-solving skills with the ability to trouble shoot technology issues.
• Ability to work in a virtual environment with “on-screen” customer interaction.

Qualifications

• High school diploma or GED
• Service/retail industry; customer service, banking experience, preferred
• Portray a professional appearance and demeanor to customers at all times
• Ability to work flexible hours, including Saturday mornings

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit.
• The employee will constantly use an interactive teller machine and other office equipment inside an office building.

First Nebraska Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, physical or mental disability, or status as a protected veteran.

To apply, please see our Application Information section.

Job Description

This position is responsible for developing and maintaining loans primarily to customers for commercial, small business, professional, construction, and commercial real estate purposes. It involves calling upon potential or existing customers to acquire new loans, maintain current banking relationships, and promote business development. This position will also complete additional branch lending functions for agriculture, installment, and real estate loans as needed.

Responsibilities:

• Interviews loan applicants to develop financial needs and determines financial credit worthiness.
• Gathers pertinent financial data, prepares a thorough credit analysis, loan presentation, and determines the acceptable risk and structure of the loan that comply with the Bank’s underwriting standards.
• Grants loans within lending authority and makes recommendations to the loan committee on loans above their lending authority.
• Closes loans, assuring conformity with all regulations and proper documentation.
• Ensure that the customers total financial service needs are identified and met and that customer relationships are strengthened through the consistent delivery of quality customer service.
• Contacts delinquent customers to collect on past due loans.
• Work with Branch personnel in the expansion and promotion of bank products and services to existing and new or prospective deposit and lending customers.
• Represents the bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours.
• Additional related duties may be assigned.
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Skills

• Strong customer service skills and enjoys working with the public.
• Self-directed and growth oriented. Takes initiative and uses good judgment in making appropriate decisions.
• Ability to analyze credit factors, including various financial statements and tax returns.
• Ability to sell additional FNB products and services to clients.

Qualifications

• Bachelor Degree in Business, Banking, Finance, or related field.
• Minimum 2-3 years of banking experience with emphasis in commercial lending.
• Appropriate lending licenses, as required.
• Valid Driver’s License.
• Good communication and demonstrated managerial/supervisory experience required.
• Additional lending experience including commercial, agricultural, installment, and real estate.

First Nebraska Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, physical or mental disability, or status as a protected veteran.

To apply, please see our Application Information section.