Careers

Summary

Provide outstanding customer service to bank clients using First Nebraska Bank’s interactive teller machines. This position requires individuals who enjoy people and technology. Primary responsibilities include handling routine financial transactions and assisting customers with ongoing account support.

Responsibilities

• Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
• Conduct video face-to-face conversations with clients as they conduct bank transactions including deposits, withdrawals, account transfers, advances, loan payments, etc.
• Answer bank telephones and direct customer inquiries to the proper personnel and follow up with customer inquiries, if needed.
• Assist with online banking and mobile banking inquiries.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills

• Excellent verbal, listening, and written communication skills.
• Excellent telephone and interpersonal skills.
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Good problem-solving skills with the ability to trouble shoot technology issues.
• Ability to work in a virtual environment with “on-screen” customer interaction.

Qualifications

• High school diploma or GED.
• Service/retail industry; customer service, banking experience, preferred.
• Portray a professional appearance and demeanor to customers at all times.
• Ability to work flexible hours, including Saturday mornings.
• Bilingual (preferred).

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit.
• The employee will constantly use an interactive teller machine and other office equipment inside an office building.

Summary

This position serves to assist the Operations System Manager in providing core system support, to include assisting in project management, implementation and support. This position will have secondary responsibility to be knowledgeable in all functions of the Operations Department.

Responsibilities

• Maintain proficiency with all FISERV applications used by First Nebraska Bank.
• Serves as primary backup for FISERV related projects.
• Helps identify process improvement opportunities through use of Fiserv applications.
• Act as internal point of contact on FISERV applications.
• Ensure FISERV applications perform as expected.
• Coordinate changes to FISERV applications with internal staff.
• Ability to coordinate and make changes within FISERV applications.
• Knowledgeable in Business Analytics with ability to write reports as requested by Bank Management.
• Understand complex configurations of multiple applications used by the bank.
• Provide exceptional service to coworkers and to bank customers, as necessary.
• Ability to collaborate with various First Nebraska Bank departments and provide support for internal calls.
• Provide support, as needed, for the Bank training program.
• Additional related duties or special projects may be assigned.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills

• Strong communication, analytical, and decision-making skills to effectively uncover and resolve complex issues.
• Ability to work in a fast-paced environment and under pressure as needed.
• Perform all duties in a manner consistent with standard bank operations.
• Uphold confidentiality and privacy in regards to bank information systems and projects.

Qualifications

• Prefer a four-year degree in related field and/or equivalent experience in banking industry. Knowledge of financial institution policies and procedures.
• Minimum 3 years’ experience with FISERV Core Operating Systems.
• Valid Driver’s License.
• Proven ability to interact with customers and support staff to achieve superior service quality.
• Experience with Microsoft Windows/Office and banking operations preferred.